Privacy Policy
Last updated: 18 April 2026
1. Who We Are
Locksly PCP Claims is a trading name of Jigsaw Claims Ltd ("we", "our", "us"), a company registered in England & Wales under company number 10326709. Our registered office is at 66 Seymour Grove, Manchester, England, M16 0LN.
We are authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 912323 for regulated claims management activity.
We are the data controller for the personal data we process. If you have any questions about this policy or how we handle your data, please contact us at privacy@locksly.co.uk.
2. What Data We Collect
We may collect the following personal data when you use our website or submit a claim:
- Identity Data: Full name, date of birth, title
- Contact Data: Email address, telephone number, postal address
- Financial Data: Details of your car finance agreement, lender name, approximate finance amount, vehicle details
- Technical Data: IP address, browser type, device information, pages visited
- Consent Data: Records of permissions and consents you have given
- Signature Data: Electronic signatures provided as part of the claims process
3. How We Use Your Data
We process your personal data for the following purposes:
- To assess your eligibility for a PCP car finance claim
- To pursue and manage your claim against the relevant lender
- To communicate with you about your claim progress
- To comply with our legal and regulatory obligations (including FCA requirements)
- To improve our website and services
- To send you marketing communications (only with your explicit consent)
4. Legal Basis for Processing
We rely on the following legal bases under the UK GDPR:
- Contract: Processing necessary to perform our contract with you (managing your claim)
- Consent: Where you have given us explicit consent (e.g., marketing communications)
- Legitimate Interest: Processing necessary for our legitimate business interests (e.g., improving our services), provided these do not override your rights
- Legal Obligation: Processing necessary to comply with our legal or regulatory obligations
5. Who We Share Your Data With
We may share your personal data with:
- Finance lenders: To pursue your claim on your behalf
- The Financial Ombudsman Service: If your claim is escalated
- Our legal and professional advisers: For advice and assistance with claims
- IT and hosting providers: Who help us operate our website and systems
- Regulatory bodies: Including the FCA and ICO, as required by law
We will never sell your personal data to third parties for marketing purposes.
6. Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments.
7. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:
- Active claims: For the duration of the claim and 6 years after resolution
- Unsuccessful applications: Up to 3 years
- Marketing consent records: Until consent is withdrawn, plus 1 year
These periods may be extended where required by law or regulation.
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request transfer of your data in a machine-readable format
- Right to Object: Object to certain types of processing, including direct marketing
- Right to Withdraw Consent: Withdraw any consent previously given at any time
To exercise any of these rights, please contact us at privacy@locksly.co.uk.
9. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertising (only with your consent)
You can manage your cookie preferences through your browser settings or our cookie consent banner.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
We would appreciate the opportunity to address your concerns before you contact the ICO. Please reach out to us at privacy@locksly.co.uk first.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us: